CMAC Rules

To ensure a safe, enjoyable, and smooth experience for all attendees, CMAC enforces a set of rules and policies. This guide provides an in-depth overview of key policies, drawing from official venue information to help you prepare. Always check the CMAC website for event-specific updates, as policies can vary. Remember, violations may result in denial of entry or ejection without refund.

Accessibility

CMAC is committed to inclusivity, adhering to federal accessibility standards under the Americans with Disabilities Act (ADA). Special needs seating can be selected online via Ticketmaster by enabling the ADA filter; however, these seats are limited and sell out quickly, so book early. If no options appear, contact the box office for assistance. Assisted listening devices are available at the guest services office under the shell – simply ask an usher. For sign language interpreters, email the box office at least two weeks in advance to guarantee availability. Accessible parking is offered in both the General and Premium lots on a first-come, first-served basis, with spots designated for vehicles displaying valid handicap placards. A dedicated shuttle service transports patrons with mobility needs from parking to the venue entrance; notify parking attendants upon arrival. Wheelchair users should note that the venue’s outdoor terrain includes grass and slopes, so companions may be helpful. CMAC’s accessibility measures aim to make live music accessible to everyone, reducing barriers and enhancing the concert experience. If you have specific needs, arriving early allows staff to assist effectively, ensuring you can fully enjoy the performance.

Animals & Service Dogs

Pets and animals are strictly prohibited at CMAC to maintain a safe and hygienic environment for all guests. This rule prevents disruptions, allergies, and potential conflicts in crowded spaces. However, service animals trained to assist individuals with disabilities are an exception, as per ADA guidelines. These animals must be under control at all times and are not considered pets. Emotional support animals, therapy dogs, or comfort animals do not qualify as service animals and are not permitted. If bringing a service dog, ensure it has proper identification and is leashed. Venue staff may ask about the tasks the animal performs but cannot request documentation or demonstrations. To avoid issues at entry, inform security in advance if possible. This policy balances accessibility with overall safety, allowing those who rely on service animals to attend while protecting other patrons from untrained pets.

Age Requirements

CMAC events are generally family-friendly, but age policies ensure appropriate attendance. Children over the age of 2 must have their own ticket, as they occupy a seat or space. Infants under 2 may attend for free but must be held by an adult and cannot take a separate seat. Some concerts, especially those with mature themes or heavy alcohol service, may impose additional restrictions, such as 18+ or 21+ requirements – check the event listing on Ticketmaster or the CMAC site. For alcohol purchases, a valid photo ID proving you are 21 or older is mandatory. Underage drinking is strictly enforced, with violators facing ejection and potential legal consequences. Parents should supervise minors closely, as the venue’s lively atmosphere can include crowds and loud music. This tiered approach promotes safety and compliance with state laws, making CMAC suitable for diverse audiences while protecting younger attendees.

Bag Policy

To enhance security and expedite entry, CMAC implemented a clear bag policy starting June 2, 2024. Bags must be transparent and no larger than 12″ x 6″ x 12″, allowing staff to quickly inspect contents. Small clutches or wallets under 4.5″ x 6.5″ are also permitted without being clear. Backpacks, purses, or opaque bags are banned, as they could conceal prohibited items. This policy, common in large venues, reduces wait times at gates and minimizes risks. Medical bags or baby care items may be exempt but are subject to inspection – contact the venue ahead for approval. Tips for compliance: Use a clear stadium bag available online, pack minimally (essentials like keys, phone, and wallet), and leave non-essentials in your car. Non-compliant bags mean re-entry denial, so plan accordingly to avoid missing the show.

Entry and Security

Entry at CMAC prioritizes safety through thorough security measures. All guests undergo searches, including bag checks and metal detector screenings, to prevent prohibited items. Gates typically open 1.5 hours before showtime, with parking lots accessible 2 hours prior – arrive early to avoid lines. Will Call is at the box offices; bring the purchasing credit card and ID. Re-entry is not allowed once you exit, so plan restroom or concession visits accordingly. Security staff are trained to handle emergencies, and cooperation speeds up the process. This rigorous approach, influenced by post-9/11 standards, protects against threats while maintaining a welcoming vibe. Pro tip: Dress comfortably, remove belts or jewelry before screening, and report suspicious activity to staff for a seamless experience.

Food, Drink & Alcohol

Outside food and beverages are not permitted to support venue concessions and ensure quality control. One standard-sized, clear, empty plastic water bottle per person is allowed for refilling at stations inside. CMAC offers a variety of food options, including local vendors, with alcohol served on-site – tailgating in parking lots is banned to prevent overconsumption and litter. All alcohol buyers must show valid ID proving age 21+; overindulgence can lead to ejection. This policy promotes responsible drinking and revenue for the venue, while water access combats dehydration in summer heat. Hydrate before arriving, and explore concessions for treats like gourmet snacks – budget $10-20 per person for meals.

Payment Options

CMAC accepts various payment methods for convenience. Tickets are primarily purchased via Ticketmaster, accepting credit/debit cards and digital wallets. On-site, concessions use cash, cards, and contactless payments. General parking is $10 cash only, while Premium ($30) and Limo ($20) options are prepaid or card-based. ATMs are available, but lines can form – bring cash to avoid fees. This mix accommodates all, but with increasing digital trends, cards are preferred for speed.

Photography and Recording

Professional photography and recording are restricted to preserve artist rights and prevent distractions. Cameras, GoPros, selfie sticks, and video devices are prohibited items. Cell phone photos for personal use may be allowed at discretion, but flash and live streaming are discouraged. Event-specific rules from artists could ban all devices – check beforehand. This protects intellectual property and enhances immersion for attendees.

Prohibited Items

A comprehensive list of banned items ensures safety: weapons, knives, fireworks, lasers, drones, glass, coolers, grills, bikes, skateboards, and more. Leave these at home to avoid confiscation. The policy minimizes hazards in a crowded outdoor setting.

Smoking Policy

CMAC is a smoke-free venue, prohibiting cigarettes, vapes, and paraphernalia inside or within 300 feet of entrances. This includes e-cigarettes and marijuana, aligning with New York health regulations. Designated areas may exist outside, but re-entry is not guaranteed. The rule protects non-smokers from secondhand exposure and reduces fire risks in a grassy amphitheater. In summary, adhering to these policies ensures a positive experience at CMAC. For the latest details, visit cmacevents.com.