Frequently Asked Questions
What is the address of CMAC?
CMAC is located at 3355 Marvin Sands Drive, Canandaigua, New York 14424, United States of America. This venue hosts various events in an outdoor amphitheater setting.
What is the bag policy at CMAC?
CMAC enforces a clear bag policy. Attendees may bring clear bags no larger than 12 inches by 6 inches by 12 inches, or clutches and wallets smaller than 4.5 inches by 6.5 inches. Opaque bags are prohibited.
What items are prohibited at CMAC?
Prohibited items include opaque bags, food and beverages (except as specified), coolers, golf umbrellas with metal or plastic tips, flash photography devices, video or audio recording equipment, professional cameras with detachable lenses, and weapons.
Can I bring food and beverages to CMAC events?
Food is permitted if stored in a one-gallon zip-top bag. One sealed plastic water bottle up to one gallon is allowed. No coolers or other beverages are permitted. Beverage alcohol is served inside the venue grounds only.
What is the parking policy at CMAC?
Two on-site parking lots are available: general and premium. Lots open two hours prior to doors. General parking costs $10, premium $30. Offsite parking is available at Parkway Plaza with possible shuttle service for large events.
Can I purchase parking in advance?
Premium parking can be purchased in advance through Ticketmaster when buying event tickets. General parking is available on-site for $10 on a first-come, first-served basis. Handicapped parking is provided.
What happens if it rains during an event?
All events proceed rain or shine. No refunds are issued due to rain. Ponchos and raincoats are permitted, but golf umbrellas and those with metal or plastic tips are not allowed.
Are children admitted free to events?
Children older than 2 years must have a ticket for admission. Children 2 years and under are admitted free but must sit on a parent’s lap.
Where is the lost and found located?
Lost and found items are managed at the Ontario County Chamber of Commerce. Items from previous seasons remain available for claim until specified dates. Contact the venue for assistance.
When does the box office open?
The CMAC box office opens in spring each year. As of April 2026, verify current status by contacting the venue at 585-678-6938 or checking the official website for updates.
Where is Will Call located?
Will Call is situated at both CMAC box offices. Attendees must present the original credit card used for purchase and a valid identification document to collect tickets.
How do I access pre-sale codes?
Check the artist’s official website for pre-sale and fan club opportunities. Venue pre-sale codes are exclusive to sponsors and season ticket holders. Information on becoming a sponsor is available on the CMAC website.
Is tailgating allowed at CMAC?
Tailgating is not permitted in the parking lots before or after concerts. Beverage alcohol is served only within the venue grounds.
What concessions are available at CMAC?
Concessions include beverage alcohol served inside the venue grounds. Specific food and drink options vary by event; details are available on the CMAC website or at the venue during events.
Is there accessible parking and seating at CMAC?
Handicapped parking is available in the general lot on a first-come, first-served basis. Accessible seating is provided; contact the box office or Ticketmaster for arrangements and accommodations.